Tel: 01727 855160 or 01727 823245 
Fax: 01727 863594 or 01727 827568

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Patient Rights and Responsiblities

Patient Rights

  • To receive the highest standard of medical care at all times
  • To be treated with respect and courtesy. To have privacy, confidentiality and dignity preserved.
  • Receive clear understandable information about your treatment and care, with questions clearly answered.
  • To be referred appropriately, where it is considered necessary or beneficial to you.
  • To have access to a doctor or health professional at one of our surgeries within 48 hours, although not with a specified doctor.
  • To be informed of any delays or cancellations in your appointment waiting time.
  • To receive a prescription for repeat medication within 2 working days of requesting it.
  • To have access to your medical record (information at Reception).
  • To be accompanied by a family member, friend or loved one when seeing the doctor.
  • To refuse treatment - even if the consequences have been made clear to you: except as provided by law.
  • To provide feedback regarding your experience of using our services, and to receive a prompt response to any complaint.

Patient Responsiblities

  • We appreciate reasonable behaviour from patients, relatives and friends.
  • Verbal or physical abuse of staff will result in instant removal from our list.
  • To provide full information about past or present illness and other health matters that will aid treatment.
  • To confirm that you understand the treatment being provided and course of action planned.
  • To follow treatment plans recommended to you. The patient is responsible for the consequences of refusing treatment or not following professional advice.
  • To be considerate to other patients when using the surgery.
  • To notify the surgery as early as possible if an appointment is no longer needed so that it can be offered to another patient.
  • If you have asked the doctor to contact you, to ensure you provide the necessary phone number that you can be contacted easily.
  • To inform us of any change of address.
  • To be aware that a ten minute appointment only allows for discussion of up to two problems.