Patient Rights and Responsiblities
- To receive the highest standard of medical care at all times
- To be treated with respect and courtesy. To have privacy, confidentiality and dignity preserved.
- Receive clear understandable information about your treatment and care, with questions clearly answered.
- To be referred appropriately, where it is considered necessary or beneficial to you.
- To have access to a doctor or health professional at one of our surgeries within 48 hours, although not with a specified doctor.
- To be informed of any delays or cancellations in your appointment waiting time.
- To receive a prescription for repeat medication within 2 working days of requesting it.
- To have access to your medical record (information at Reception).
- To be accompanied by a family member, friend or loved one when seeing the doctor.
- To refuse treatment - even if the consequences have been made clear to you: except as provided by law.
- To provide feedback regarding your experience of using our services, and to receive a prompt response to any complaint.
- We appreciate reasonable behaviour from patients, relatives and friends.
- Verbal or physical abuse of staff will result in instant removal from our list.
- To provide full information about past or present illness and other health matters that will aid treatment.
- To confirm that you understand the treatment being provided and course of action planned.
- To follow treatment plans recommended to you. The patient is responsible for the consequences of refusing treatment or not following professional advice.
- To be considerate to other patients when using the surgery.
- To notify the surgery as early as possible if an appointment is no longer needed so that it can be offered to another patient.
- If you have asked the doctor to contact you, to ensure you provide the necessary phone number that you can be contacted easily.
- To inform us of any change of address.
- To be aware that a ten minute appointment only allows for discussion of up to two problems.