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Tel: 01727 855160 or 01727 823245 
Fax: 01727 863594 or 01727 827568

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2014 Patient Survey Results

The results so far are shown below.

Total responses: 32

1ACCESS TO THE SURGERY
When did you last see a doctor or nurse?
     less than three months ago22
 70%
     three to six months ago8
 25%
     more than six months ago1
 3%
     I have never seen a doctor or nurse 00%
2How do you normally book your appointment?
     in person2
 6%
     on the phone21
 67%
     via the internet 8
 25%
3Which method would you prefer to use?
     in person00%
     on the phone7
 23%
     online booking through a secure access site9
 30%
     via the internet 14
 46%
4Were you aware that we now offer patients the opportunity to book via the internet?
     Yes, go to question 723
 74%
     No 8
 25%
5Now you are aware of the service would you use it?
     Yes - please come into the surgery to complete an application form & bring ID8
 80%
     No 2
 20%
6If no, why not?
 [text response - use View Comments]
7THINKING ABOUT ONLINE SERVICES - Registering
Did you find registering easy?
     Yes25
 89%
     No 3
 10%
8If no, what were the difficulties?
 [text response - use View Comments]
9Once you were registered did you find the instructions easy to follow?
     Yes26
 92%
     No 2
 7%
10If no, what problems did you encounter?
 [text response - use View Comments]
11Appointments
How many times in the last 6 months have you used the online service to book an appointment?
     not at all15
 50%
     once9
 30%
     twice2
 6%
     more than twice 4
 13%
12Did you find the choice of appointment times suitable for your needs?
     Yes22
 84%
     No 4
 15%
13If the time of your appointment was not suitable why was this?
     work commitments4
 57%
     carer commitments00%
     lack of transport1
 14%
     other 2
 28%
14If you answered other, please elaborate
 [text response - use View Comments]
15How far in advance would you like to be able to book an appointment via the online services?
 [text response - use View Comments]
16Cancelling Appointments
Were you aware that you could cancel appointments using this service?
     Yes15
 55%
     No 12
 44%
17Have you used this service?
     Yes7
 25%
     No 21
 75%
18Requesting Repeat Medication via Online Services
How many times have you used this service since you registered?
     not at all17
 58%
     once2
 6%
     twice2
 6%
     more than twice 8
 27%
19When you used this service did you experience any problems?
     Yes, please go to question 204
 26%
     No 11
 73%
20What were the problems you encountered?
 [text response - use View Comments]
21Is this a service you would like to use?
     Yes22
 81%
     No 5
 18%
21 a)If no, we would very much like to know what your concerns are. Please comment below
 [text response - use View Comments]
22How often do you use our website?
     never6
 20%
     occasionally18
 60%
     once a week2
 6%
     once a month 4
 13%
23We would like to encourage all our patients to view our website regularly as it provides up to date information on health issues, flu clinics, weather closures and staff training days as well as providing patients with a place to post comments and access our online services.
Comments
 [text response - use View Comments]

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