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Out of Hours Emergency Cover

NHS 111 Logo

NHS 111 is a new phone number for people in Buckinghamshire, making it easier for them to receive the right healthcare from the right person, in the right place, at the right time. NHS 111 will be live nationally by the end of 2014.

How does it work?

Dialling 111 will get you through to a team of fully qualified advisers. They will then ask questions to assess the symptoms and give you the healthcare advice you need or direct you to the right local service. This could be at A&E, a minor injuries and illness unit, an out of hours doctor, a district nurse or an emergency dentist – or it may be something as simple as a 24 hour chemist.

Where possible the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to. If they think you need an ambulance, they will send one immediately – just as if you had originally dialled 999.

The 111 number is available 24 hours a day 365 days a year. Calls from landlines and mobiles are free.

What will happen to the current NHS numbers?

Once the service is introduced, there will only be three numbers to call for NHS healthcare and advice; 999 for life-threatening emergencies, 111 for non-emergency advice, and your GP’s surgery.

When should you use NHS 111?

You should dial 111 if:

  • You or someone you care for needs medical help fast, but it is not a 999 (life-threatening) emergency
  • You think you might need to go to accident or emergency or to another NHS urgent care service
  • You do not know who to call for medical help or you do not have a GP to call
  • You require health information or reassurance about what to do next.

For less urgent health needs, you should contact your GP in the usual way.

Download information in a different language

To download NHS 111 information in a different language please visit the NHS Choices website.

Typetalk / Textphone

NHS111 is available via textphone so that people with communication difficulties or impaired hearing are able use the NHS 111 service.

To use the typetalk service:

  • using a textphone, call 18001 111
  • calls will be connected to the TextDirect system. The textphone will display messages to tell you what is happening
  • a Typetalk Relay Assistant will automatically join the call. They will relay your words to the NHS 111 adviser, and will type the adviser’s replies back to your textphone or computer.

Emergencies

Call 999 for heart attack, stroke, seriously injured and all life-threatening emergencies.
For less urgent, out of hours assistance, dial 111.

Minor Injuries and Illness Unit at St Albans City Hospital

Did you know there is a Minor Injuries and Illness Unit at St Albans City Hospital?

Level 1
Gloucester Wing
St Albans City Hospital
01727 897182

Waiting times are much shorter than A&E and you do not need an appointment for:

  • X-rays
  • Blood tests
  • Stitching wounds
  • Sprains and strains
  • Bites and stings
  • Suspected fractures
  • Minor burns (not head or neck)
  • Adult minor head injuries (with no loss of consciousness)
  • Infected wounds

For more serious injuries or illnesses, or children with head injuries, you should attend your nearest Accident & Emergency department. The closest hospitals with an A&E department are Watford and Lister.  There is also an A&E department at Luton and Dunstable Hospital and an Urgent Care Centre in Hemel Hempstead.


Level 1
Gloucester Wing
St Albans City Hospital
Waverley Road
01727 897182
Open between 9am and 10pm, 7 days a week 


Parking – in the hospital grounds

Up to 30 minutes: free (in designated bays)
Up to 1 hour: £2.00
1-2 hours: £4.00
2-3 hours: £6.00
3-4 hours: £8.00
4-6 hours: £12.00
6-24 hours: £15.00
Weekly ticket: £20.00